Q. Is the VRSoft program on the HW web site the same program as VRSoft Bookshare Edition provided by Benetech to its members?
A. No. They are two completely separate programs.

Q. What is the difference between VRSoft program on the HW web site and the VRSoft Bookshare Edition provided by Bookshare to its members?
A. VRSoft Bookshare Edition is owned and distributed by Benetech to its members. It is only for Bookshare DAISY books that are in e-text format. For example, VRSoft Bookshare Edition will not play recorded DAISY books such as those from RFB&D.

Q. Can users get the VRSoft Bookshare Edition from HumanWare?
A. No. Only from Benetech.

Q. Who provides the technical support for VRSoft Bookshare Edition?
A. Benetech/Bookshare.

Q. Is the VRSoft program on the HW web site the same program as VRSoft provided by RFB&D to its members?
A. No. They are two completely separate programs.

Q. What is the difference between VRSoft program on the HW web site and the VRSoft provided by RFB&D to its members?
A. The RFB&D VRSoft has the UAK (User Authorization Key) plug-in to decrypt the protected AudioPlus DAISY books from RFB&D. The VRSoft on the HW web site will not play RFB&D books.

Q. Can the VRSoft from RFB&D be installed on multiple computers?
A. Customers must contact RFB&D regarding the use of VRSoft on multiple computers.

Q. Can users purchase an RFB&D compatible VRSoft from HumanWare?
A. No. They must obtain it from RFB&D.

Q. Will the VRSoft from RFB&D play their protected Audio Access (WMA) books?
A. No.

Q. Will the free 30 day demo of VRSoft from the HW web site play RFB&D books?
A. No.

Q. Who provides the training/support for RFB&D VRSoft?
A. RFB&D.

Q. IF someone reads both Bookshare and RFB&D books do they need to install the VRSoft from RFB&D as well as the VRSoft Bookshare Edition from Benetech?
A. Yes.

Q. Are there any restrictions to using VRSoft from the HW web site?
A. It only supports Windows XP and it does not provide support for screen readers or Braille displays. It does not support Vista or Windows7. It does not play protected DAISY books such as NLS or RFB&D.

Q. Does VRSoft play non DAISY content such as MP3, WMA or PDF?
A. No.

Q. Do any of the VRSoft versions play NLS books?
A. No.

Q. Is there a version of VRSoft for the MAC?
A. No.

Q. Are future versions of HW VRSoft planned?
A. No.

Q. Are there any non English versions of VRSoft?
A. No.